Frequently Asked Questions
Everything you need to know about your Rock Luggage journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. Express shipping options are available at checkout for next-day delivery on orders placed before 1 pm.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure all tags and protective films are intact to receive a full refund.
Do Rock Luggage products come with a warranty?
Yes, all our suitcases and travel bags come with a manufacturer's warranty ranging from 1 to 15 years, covering defects in materials and workmanship.
How do I set the combination lock on my suitcase?
Each suitcase comes with a detailed instruction manual. Generally, you hold the reset button or lever, set your desired 3-digit code, and release to lock it in.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your carry-on bags airline approved?
Our cabin cases are designed to meet the size requirements of most major airlines; however, we always recommend checking with your specific carrier before flying.